We are committed to safeguarding the privacy of our website visitors, service users, individual customers and customer personnel.
This policy applies where we are acting as a data controller with respect to the personal data of such persons; in other words, where we determine the purposes and means of the processing of that personal data.
We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website.
In this policy, “we”, “us” and “our” refer to Moon Travel.
In this section, we have set out the general categories of personal data that we process and, in the case of personal data that we did not obtain directly from you, information about the source and specific categories of that data.
We may process data enabling us to get in touch with you (“contact data”). The contact data may include your name, email address, telephone number, postal address and/or social media account identifiers. The source of the contact data is you and/or your employer. If you log into our website using a social media account, we will obtain elements of the contact data from the relevant social media account provider.
We may process your website user account data (“account data”). The account data may include your account identifier, name, email address, business name, account creation and modification dates, website settings and marketing preferences. The primary source of the account data is you and/or your employer, although some elements of the account data may be generated by our website. If you log into our website using a social media account, we will obtain elements of the account data from the relevant social media account provider.
We may process information relating to transactions, including purchases of goods and/or services, that you enter into with us and/or through our website (“transaction data”). The transaction data may include your name, your contact details, your payment card details (or other payment details) and the transaction details. The source of the transaction data is you and/or our payment services provider.
We may process information contained in or relating to any communication that you send to us or that we send to you (“communication data”). The communication data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms.
We may process data about your use of our website and services (“usage data”). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system.
In some cases we may also need to collect more sensitive data such as medical information and details of any special requirements, or dietary information to ensure your booking is delivered to meet your needs.
We have set out the purposes for which we may process personal data and the legal bases of the processing:
Operations – for website operation, order processing, service provision, invoicing, and credit control. Legal basis: legitimate interest or contract performance.
Publications – for displaying data on our site. Legal basis: consent, legitimate interest, or contract performance.
Relationships and communications – to manage customer relationships and communications. Legal basis: legitimate interest.
Direct marketing – to promote our business. Legal basis: consent or legitimate interest. You may unsubscribe at any time.
Research and analysis – to monitor and improve our services. Legal basis: consent or legitimate interest.
Record keeping – for database and business management. Legal basis: legitimate interest.
Security – to prevent fraud and protect our services. Legal basis: legitimate interest.
Insurance and risk management – for business risk management. Legal basis: legitimate interest.
Legal claims – for establishing, exercising, or defending legal claims. Legal basis: legitimate interest.
Legal compliance and vital interests – to comply with legal obligations or protect vital interests.
We may disclose your data to:
Insurers and professional advisers for risk and compliance purposes.
Our hosting providers for storing your data.
Suppliers (airlines, hoteliers, etc.) involved in fulfilling your travel service. This may include sensitive information (medical, dietary, passport).
Legal and government bodies when required by law.
Payment service providers for processing transactions, refunds, and complaints.
We may also disclose personal data as required for compliance, legal proceedings, or to protect vital interests.
The hosting facilities for our website are located in the United Kingdom. Data transfers will be protected by appropriate safeguards such as standard data protection clauses.
Personal data submitted for publication may be available worldwide. We cannot prevent misuse by others.
We will not retain personal data longer than necessary. Retention periods:
Contact data – min. 6 months, max. 12 months after last contact.
Account data – min. 6 months, max. 12 months after account closure.
Transaction data – min. 6 months, max. 12 months after transaction.
Communication data – min. 12 months, max. 24 months after communication.
Usage data – 6 months from collection.
We may retain data longer for legal obligations or to protect vital interests. Data is stored securely, encrypted during transactions, and backed up.
You have the following rights under data protection law:
Right to access
Right to rectification
Right to erasure
Right to restrict processing
Right to object to processing
Right to data portability
Right to complain to a supervisory authority
Right to withdraw consent
To exercise your rights, email: info@moontraveluk.co.uk
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We use cookies for:
Authentication and login
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Personalisation
Security
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Analytics
Storing cookie preferences
We use third-party cookies (e.g., Google Analytics) for performance tracking.
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This website is owned and operated by Moon Travel.
Registered office: 455 Cheetham Hill Rd, Manchester M8 9PA, United Kingdom
You can contact us:
By post, at the address above
Using the contact form on our website
By email: info@moontraveluk.co.uk
For questions about this policy, contact info@moontraveluk.co.uk
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